Refund policy

At SMOK.Delivery, all our products are made fresh and intended for immediate consumption. For health, safety, and hygiene reasons, we do not accept returns or offer refunds on any food and beverage purchases once they have been delivered.

Order Issues

If there is an issue with your order (e.g., incorrect items, missing items, or the order is damaged/spoiled upon delivery), please contact us immediately at info@smok.delivery within 1 hour of receiving your order. We may request photo evidence to help us assess and resolve the issue quickly.

When Refunds or Replacements May Be Issued

A refund, store credit, or replacement may be provided only in the following cases:

• You received the wrong item(s)

• Items were missing from your order

• The food was damaged or unsafe to consume upon delivery

All claims must be made within 1 hour of delivery. We reserve the right to decline a refund or replacement if we cannot verify the issue.

Cancellations

Orders can be cancelled only if we have not yet started preparing your food. Once preparation begins, the order cannot be cancelled or refunded.

Contact Us

For any concerns about your order, email info@smok.delivery.